The corporation focuses on items for older or others and also require flexibility & different age-related problems. They've a connection with AARP & also QVC. And even though their objective is laudable, there customer support is AWLFUL as it pertains to managing a person return.
I delivered a faulty item, utilizing their prepaid delivery name on 4/15/09. They obtained the merchandise back on 4/27 (they utilize Newgistics as their results shipper therefore anticipate setbacks even although you fall the return down at any Postoffice) and that I am still awaiting a credit.
They're not arguing they obtained the return on April 27th. I had been informed on May 4th after I named to check out on after I can get the credit, that it'd be considered a week. After I noticed no credit released after waiting a week, their next guarantee was another week. THIS REALLY IS COMPLETELY POOR that it's overtaking 14 DAYS from their bill of the faulty item return and there's no credit insight. That is obviously, along with the 8 business days it required Newgistics to come back the product back again to them.
Gold Violin - do not make use of them if you should be anticipating respectable, for get about exemplary and sometimes even great, customer support on the return.
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