Recently purchased a brand new HP computer and immediately experienced trouble with the disc drive. I phoned their help line, assuming someone could guide me through the troubleshooting process. They kept me on the phone for two hours (this, despite my suggesting that it might be better if I just bring it back and exchange it under warranty) and kept switching me back and forth between operators. The end result was my asking to speak with a manager, rather than be put on hold again. When the manager did pick up, he basically yelled at me. I'm not even exaggerating. He raised his voice almost immediately and stated that if I was having such a difficult time with my computer, then perhaps I should "go back to using a pencil".
I finally hung up on him. The end result was that I returned that computer to Best Buy (where I was treated very fairly, I might add) and purchased a Mac for a little extra money.
My only praise for HP is that their tech support team steered me to the Mac. Great work, guys!
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