I purchased a Whirlpool Duet washer & dryer in August. On March 27 my washer decided to break down. My husband was home from being out of town and in need of his laundry to be done. I called A & E Factory Service as instructed by Whirlpool and set up an appointment for April 7. A & E calls the morning of the appointment and tells me the tech called in sick and it would be the 9th before they could come out. I called Whirlpool corporate office and spoke to a consumer relations supervisor which got me ABSOLUTELY NO WHERE!!! Not only has A & E pissed me off regarding my washer, they still haven't repaired by Whirlpool refrigerator (ice maker) that they supposedly fixed in December.
I have advised Whirlpool that I will never purchase another one of their products again. Their comment was, "I'm sorry you feel that way."
Between the 2 companies i am not sure which one sucks the worst.
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