Complaint / Review
Time Warner Cable
I made a payment via internet. They took the money out of my checking account and would not give me credit until i had to get a printout from my bank

I made a payment to Time Warner Cable at their e-mail address like they say you can via a recorded message when you call the billing department.

The payment was in the amount of $333.09. This amount was deducted from my checking account. Time Warner says they did not receive the paument.

I recieved a call saying my bill was past due. I called time warner, and the say they would track the payment and someone would call me with in 24 to 48 hours. They DID NOT and I called them.

They said that there was still no record of my payment and it was my responsibility to get the information from my bank and fax it to them.

They said they don't have comformation numbers if you pay online, only if you pay by phone.

This is a ripoff!!!