Got a call from Cable. According to them, my service is scheduled for disconnection for non-payment. My bill is paid, matter of fact, it's overpaid by fifteen dollars.
Well, they haven't received it, so they want my credit card number, so it will be paid NOW, which will help me avoid disconnection, and my having to not only pay the bill, but a deposit and re-connect fee.
They want me to fax them a copy of my bank statement, proving I made the payment. I'm not paying for a fax, and my bank statement is none of their business.
I gave them the check number and the confirmation number.
Notice from Bank:
Check #XX46 from your Main Acct XX7221 account was mailed to Time Warner Cable-Northeast for receipt by 12/07. Funds for the payment will be withdrawn from your account when Time Warner Cable-Northeast cashes the check.
If you have a question about your bill or about crediting the payment to your biller account, please contact Time Warner Cable-Northeast directly.
Confirmation # D1XXX-S3XXX Status PAID
Online chat with TWC:
User Judith_ has entered room
Analyst Jamaal has entered room
Jamaal
Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Jamaal. Please give me a moment while I access your account.
(Posted notice from bank)
Jamaal
Could you please elaborate on the issue?
Judith_
I got a call from TWC a few minutes ago, wanting a payment, and if I sent it, I need to fax proof.
Judith_
That bill has been PAID. Why should I have to now prove that you got the payment, when obviously, someone at TWC hasn't done THEIR job, and posted the payment to my account???
Judith_
I called the bank, they said they mailed that payment
Jamaal
I will be glad to assist you with the information.
Judith_
I don't write checks out of my checkbook, I pay my bills through my bank's online services, always have.
Jamaal
I apologize for the inconvenience caused to you.
Jamaal
However, I would request you to make the payment again, also I will update the notes on the account so that the services will not be interrupted.
(I just ran out of 'nice')
Jamaal
Please accept my sincere apologize.
Judith_
No... I have proof that payment has already been made.
Judith_
TWC is not going to screw up my account
Jamaal
Allright if we received a payment via check we will notify you and will stop your second payment.
Judith_
You've got the check number and the confirmation number
Jamaal
There are no notes on the account about the payment received.
(I disconnected the chat... I've had enough)
I opened this account 3yrs ago, I can prove that my payments have been consistently paid through PNC BANK. I'm keeping up with my end of the deal.
Why should I give them any more money, when they've mishandled what I've already sent them???
Go ahead, Cable... Shut me off... I dare you!
0 comments