I didn't think it was possible for a company to fail at every stage of the customer service lifecycle until I encountered Hughesnet. Here's my story:
1. Purchased "Elite" service to replace my existing ISP... Then found that the Hughesnet service was 1/3 third as fast as my existing service... At over twice the price.
2. When installing my satellite antenna, the installer created a leak in my roof which caused over $600 to fix and Hughesnet claimed no responsibility.
3. Spent over three hours on the phone with the most inept technical support group I've ever seen, who were unable to solve the poor performance problem.
4. After 6 months of pathetic service, I finally called to cancel, in which case Hughesnet hit me with a $300 early ccancellation fee. I told them I had never received the service I signed up and paid for — they didn't care... Company policy.
5. Finally, after I refused to pay the cancellation fee, they sent me to collection.
SUMMARY: Over $1400 paid for 6 months of Internet service I could barely use.
This is absolutely the worst service experience of my life.
0 comments