They keep sending me emails stating that I requested things to be done to my account, which I never did. They never sent me a bill for my purchase of under $100, and when they finally did, it had two late fees on it.
The customer service rep, who spoke very broken English, stated he could take one late fee off, but it would be the lesser one, and that he would put in a request to take the other off, which would probably come off, and that was why my minimum payment was so high, but it would go down because the late fees were being taken off. So I sent in not the whole payment but most of it.
When I finally got another bill, they had another late fee on it, even larger than the first two, and they were extremely arrogant and snotty and refused to negotiate the late fee. I only owed so much, it was next to nothing, and the late fee was higher than the amount owed. So I refused to pay it because of the way I was treated. Now they are still sending me bills and emails stating stuff I never requested, and now the bill is $400.00! They are still adding interest and late fees, and I sent them a letter, which they never responded to.
I have used them once before, and they billed me appropriately and I paid it off without a problem. It is this second time I used them, when they made mistakes, that I am having a ridiculous time with. I am surely not paying for their mistake or their customer service mistake either.
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