This is the letter that I just sent to Bloomex:
To Whom It May Concern,
I ordered a bouquet of Calla Lilies to go to my grandmother's house on Friday morning, 8/5. I paid extra for the morning delivery and was not notified that there would be any problem with delivery on this date. I was sending the flowers for my grandfather's funeral on Friday, 8/5. I explained this to the 'operator' on the other end of the line and NO MENTION OF A DELIVERY DELAY WAS BROUGHT TO MY ATTENTION.
This evening I attempted to track and confirm my order and was blown off by your voice mail and "online operator" spewing recorded mother's day information that was irrelevant to my issue. I finally called the order number and was told 'too bad' by the operator. When I asked who I could speak to in customer service, I was told "I don't know who is there right now." When I asked why I was not told of the delay in delivery for today, I was told "the girl that took your order didn't know that there was going to be a hold up." At which I replied "Are you giving me the I don't know I only work here speech?"
I find it incomprehensible that the people taking the orders at Bloomex, taking the money at Bloomex and promising the services at Bloomex have no idea if they can follow through on the promises that they are making.
Now I have a late delivery to my Grandmother’s house, arriving on the doorstep of a 80 year old woman at God knows what time, possibly at a bad moment for her, which is what I was trying to avoid in the first place by paying the extra money.
The worst thing is: No matter what you do now, the flowers will not arrive at the right time. No matter how long it takes for you to give me a full refund and deliver the flowers, WHICH YOU WILL, the moment has passed and nothing can truly make up for that.
In addition, if your operator had simply told me that they could not guarantee delivery today, I would have simply found another flower shop who could, thinking to myself "How refreshingly honest! A company that actually cares about the consumer, " and would have definitely used your company in the future, so impressed with its ethics instead of believing that I have been wasting my time and money speaking to a room full of faceless incompetents banging away on their computers like so many monkeys.
With deep disappointment at your shocking lack of regard for the consumer and basic human decency in general
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