Complaint / review text:
On Nov. 19 I ordered a rollator walker from PLANET MOBLITY thru Google checkout. I realized that Google had my old address so i sent P. Mobility an email with the address and phone # change.
When I had no reply by Dec. 5 I called and was told that it wasnt't shipped because they didnt have it in black and I would have to pick another color, which I did, silver.
I called again on Dec. 15 and was told they were snowed in and couldnt get the warehouse doors open. On the 22 I was told UPS had damaged it so they sent it back to P. Mobility and a new one would be shipped on the 23.
Still NO walker by the 30. I'm becoming more frustrated everyday as the brakes were about gone on my old walker and I cant get around without one. I was told on Dec. 30 that they were sending a new walker by regular mail and I should receive it in 3-5 days. Of course this didnt happen.
on jan. 5 09 I was told it had been shipped and I would be sent a tracking # that day. You got it, NO NUMBER. Today is the 12 and I'm fed up with the run around. I called and told them I wanted a credit to my card. I was put on hold for quite awhile and when the girl came back on she said they would credit my account. I told her to let her superviser know how unhappy I am and that I would be passing the word that I would never recomend anyone ordering from PLANET MOBILITY. I've come to the conclusion that the phone operators must have a list of excuses to use when a customer calls. For the life of me I dont know how tis company stays in business.
Needless to say after 7 phone calls and 4-5 emails I AM A VERY UNHAPPY CUSTOMER!!!