Complaint / review / scam report
Planet Mobility
I ordered a walker on Nov. 19 08, today is Jan 12,09 and still no walker. II called 7 times and emailed 4-5

Complaint / review text:
On Nov. 19 I ordered a rollator walker from PLANET MOBLITY thru Google checkout. I realized that Google had my old address so i sent P. Mobility an email with the address and phone # change.

When I had no reply by Dec. 5 I called and was told that it wasnt't shipped because they didnt have it in black and I would have to pick another color, which I did, silver.

I called again on Dec. 15 and was told they were snowed in and couldnt get the warehouse doors open. On the 22 I was told UPS had damaged it so they sent it back to P. Mobility and a new one would be shipped on the 23.

Still NO walker by the 30. I'm becoming more frustrated everyday as the brakes were about gone on my old walker and I cant get around without one. I was told on Dec. 30 that they were sending a new walker by regular mail and I should receive it in 3-5 days. Of course this didnt happen.

on jan. 5 09 I was told it had been shipped and I would be sent a tracking # that day. You got it, NO NUMBER. Today is the 12 and I'm fed up with the run around. I called and told them I wanted a credit to my card. I was put on hold for quite awhile and when the girl came back on she said they would credit my account. I told her to let her superviser know how unhappy I am and that I would be passing the word that I would never recomend anyone ordering from PLANET MOBILITY. I've come to the conclusion that the phone operators must have a list of excuses to use when a customer calls. For the life of me I dont know how tis company stays in business.

Needless to say after 7 phone calls and 4-5 emails I AM A VERY UNHAPPY CUSTOMER!!!

Contact information:
Author: Contact with Author

Offender: Planet Mobility

Country: USA   State: All USA
Address: www. planetmobility. com
Phone: 8664654387

Category: Miscellaneous


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