Complaint / review text:
Please read this before ordering from Planet Mobility. On June 16th My father, ordered a power lift to transport his mobile wheelchair on the back of his van. The total cost was $1,712.00
When it did not arrive as promised he called Planet Mobility. They told him the lift had been damaged in transit and they would have to send another. Now after all that has transpired I would bet that was a lie.
Finally on June 27th the lift arrived in the Atlanta area. It was not going to be delivered by Old Dominion Freight Line until July 1, so my husband drove to the freight line to pick it up.
On Saturday June 28th when my husband went to install the lift he discovered that it had been shipped without the hitch adapter or the swing away part. We called Planet Mobility and the lady who answered said she would have Mike Woods call us back that day. He never did.
On Monday, June 30th we called Planet Mobility again to inform them we were missing two items. They said they would send them. The next shipment arrived by UPS and it was the swing away without the hitch adapter.
They promised to send the hitch adapter on Tuesday for delivery on Thursday. When we called for a tracking number on Wednesday, they could not provide one. We called on Thursday only to find out it had not been shipped on Tuesday. We were told it went out on Wednesday for delivery on Monday July 7th.
We insisted that they send a hitch adapter out that day with over night to us. Mike Woods called Fed Ex to make sure they could do a Saturday delivery, since Friday was a holiday. He said they could and it was going to cost him $80 but we would get it on Saturday. Mike Woods told us to call back in an hour for a tracking number. We called back and spoke with a lady who said Mike was busy and she knew nothing about a Fed Ex shipment. She said she would check with Mike and someone would call us back with a tracking number. No one did. Several hours later we called again for the tracking number and Maggie said she did not have it but to call the next morning for it. When we asked if they were going to be there on the holiday she assured us they would. We called, and they are closed until Monday.
This company does not know the meaning of customer service. They do take advantage of the elderly and flat out lie. They do not return phone calls. Beware, only use this company if you want a hassle!!!
We have also filed a complaint with the Better Business Bureau, and yes they do have a BBB membership, but that is a PAID MEMBERSHIP that anyone can purchase. It is not a reflection on how they do business.