I contacted Mason Capital Group in April and entered into a contract with them on April 4 and May 2 for two properties. They were paid $3,000 and $1,500 respectively for two contracts. Prior to receiving payment, I heard from Alphnia Boone several times a day regarding my situation. Once payment was received, I failed to hear from her. She stated that I would be contacted be my case manager.
Well, that never happen. I was instructed not to make any payments until MCG finished mitigating my mortgage issues. I eventually lost one house to foreclosure. The other is listed for sale and I am currently attempting to conduct a Died in Lieu.
I continuously complained about my service and requested a refund numerous times. I was lied to by RICH Sapluto regarding the processing of my refund. He failed to answer and return my calls. He is a liar and a cheat. The employees of this company lack integrity and professionalism. They guarantee a 100% refund of service fee (minus $500 processing fee) if after 120 days the customer does not recieve a positive solution, which they list several modifications.
Mason Capital Group and its affiliates should face reprecussions for dishonest and unlawful practices. Their actions are on the same line as mortgage fraud.
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