I spent 4 hours on live chat with 5 different agents trying to purchase a magic jack that was advertised on my magic jack screen. They told me I had to click on the ad that appeared on my screen. I did and it took me nowhere.
After chatting with the 5th person in 2 days, I was told that the only way I could get it was through clicking on that ad. I informed them I had done it 19 times and it doesn't work. She ended up telling me she would send me an email when it was available for $34.95 again next week.
I told her I thought magic jack is guilty of scamming people, which of course she denied. I have 3 magic jacks in my house and they have worked really well for the last 5 years. I just wanted one that plugs into the wall and the best deal I can get.
Now I'm not sure I would ever buy their product again. If they can treat a loyal customer that way, what must they be doing to strangers? They have a good product but they are a lousy company to deal with. Buyers beware, there is no way to reach them by email or phone.
0 comments