Usacomplaints.com » Miscellaneous » Complaint / Review: Keystone rv Company - You pick the problem, we experienced it. #396840

Complaint / Review
Keystone rv Company
You pick the problem, we experienced it

At this point is anyone having problems with their heater not pushing enough, or any air, to the front 5th wheel rooms? We've had two trailers before this one, both Jaycos, I wish I would have stayed with that brand. Neither had this heat problem. One was a TT the other a 5th wheel, but we needed a different floor plan. We love this floor plan, but somethings got to give.

We have a Cougar 29SAB 5th Wheel.

I would strong urge anyone out there against anything by Keystone. Quality is poor as service is worse, through our experiences. We are currently contemplating pursuing a lemon law suit in the state of Texas. We've had this unit for a little over a year and without exaggeration it has been in repairs for over 7 months. I have talked with Keystone Manufacturing personally re: our laundry list of issues. 1. Five repair trips before they finally completely replaced our air conditioner 2. Fridge did not come on using propane 3. Replace breakers 4. Completely replace circuit panel 5. Spare tire fell off brackets in downtown Los Angeles, that was nice, I'll be a little more clear hear, the ENTIRE Bracket fell off the bumper. 6. Fuses to leveling jacks burn every time it is used, they had to put in oversized, non-recomended fuses to get the jacks to work 7. Our latest adventure, the heater does not blow in the front bedroom or front bathroom, our model has two bathrooms. The back bunk slide is STIFLINGLY VOLCANIC, really unlivable and unusable in winter months, while the front gets nothing. Our latest adventure while the temp outside fell to 27 degrees, the back bedroom was measured at 92.3 degrees while the front bedroom, that happens to be next to the thermostat measured 43 degrees. It will not cycle off at 43 degrees, but no one can stay in the back at 90 temps. It is unbelievable our dealer is just about as frustrated with Keystone as we are, if not more. Dampering down the floor grills does NOTHING, Our unit has been in repair for the heating problem for half of November and all of December.

Those are the major problems, I'm leaving off the minor thing like the black water dump handle completely pulling out in my hand at one stop. Trim pealing off, keys breaking off in exterior locks, and so on.

Consider yourself warned.

MichaelLampasas, Texas



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