We purchased carpet from Empire Today about 2 years ago for a rental house we own. The carpet was defective. They gave us a reduced price for the carpet. The installer was excellant and you could not see the seams in the berber carpet.
Because of this we told the salesmen that we purchased carpet of our house. IT WAS DEFECTIVE!!!
This is the company that says they will put your carpet in the next day. It took a couple of months to get them to return our calls. The salesman made an appointment to look at the carpet and never showed up of called or returned our calls.
We called the number on their ads and made arrangements to replaced the carpet.
They replaced it on Nov. 5 and guess what? That carpet WAS DEFECTIVE!!! Also, the initial installer no longer worked for them. The new one did an awful job on the seams. The area on each side of the seam is indented. The latest installer said it was because they used too much when they did the seam.
We then picked out another carpet and they wouldn't put it in till Nov. 26!!! We said we didn't want to wait till then and with the experience we'd had we wanted them to take out the carpet and return our purchase price - they refused. Because of all the problems we'd had, they said they would sent their best installer.
They called the morning of the 26th and said theyweren't sure which carpet we had ordered so they were going to sent someone out with samples so we could show them the correct one. The samples DID NOT CONTAIN THE ONE I ORDERED!!! Then they sent the salesman out with samples but by that time it was too late for them to put it in.
This moning they sent the installer who did terrible job and I refused to let him start. We called and they sent a new installer.
I asked him to roll out the carpet outside so I could check it. It was lighter than the one I ordered. Also, they sent two rolls and they WEREN'T THE SAME COLOR. They still refuse to return our purchase price and take out the carpet and was told they would have to order the carpet from the manufacturer and it wouldn't be here till
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