Complaint / review text:
I worked for this company for 2 weeks and realized that they are using us trainers as pawns. They do not care about the trainers or the clients. They sell the client a training package for 12 months at $160 per month for 2 hours worth of training per month. When i went in and did not have anyone to train I would end up helping the sales people but found out that I did not get paid to do this. So if I was there for 4 hours and trained 2 peopl we as trainers would get $12 for those 4 hours. That is way below minimum wage.
My training manager has no idea what service to the customer is. He told me once he has them under a trianing contract he could care less if they ever worked out. One time he was standing in front of at least 30 people working out eating pasta with sauce and meatballs. A wopman went over and asked him if he was a trainer. He proudly stated he was the managing trainer. She then said that he should know even better to stand ther3e and eat the food they were not to eat. She further stated that he was not only rude but unprofessional.
I was training a woman who's bodyfat came up at 16% the managing trainer said with an ass like that she had to be at least 26%. It was at that moment I understood the maturity he had was nonexistent. I told him then that I was done with LA Fitness.
People put their health in our hands (Personal Trainers). I feel we should take that as a great responsibilty and treat the client as such. It is obvious that L A Fitness should screen their managers even more.