OMG where do i start Westlake financial has been the worst experience of my life i don't recommend anyone to go to Westlake financial. CSR have been nothing but rude i couldn't ever get my point across to them and explain what's going on they would always say have ur car ready u can't afford it were coming for it and just hang up on me i would call back. Everytime i call they would ask for my customer # transfer me they would pick up the phone & hang it up or they wouldn't answer csr finally pick it up and said angelica i said yes she then told me stop calling and harassing us and laugh were going for ur car then hang up on me. I Kept calling back i must called a good 10 times to finally got someone on the phone i told the csr i wouldn't give my customer # because they know it's me calling and no one wants to transfer me to a supervisor. This whole experience with westlake financial has been really to much what do we do to stop ppl like this they really take advantage of us and it needs to stop.
What top this experiance off is we still paid for my vehicle as we do every month i'm current and they still came and took my car. I spoke to a supervior on fri. Gave her my confirmation # she told me everything is ok ur current don't worry and if there is anything else i could call her back.
So at this moment were trying to get my car back westlake financial took my car for nothing we owe them nothing right now i just don't know what to do
i can't even explain how i'm feeling right now and when i call them they have nothing to tell me, why because there is no reason why. There has to be something we can do. Westlake financial can't do this to ppl we work hard to try to make ends meet to have them make it more hard for us it's just really upsetting.
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