Complaint / review text:
So I used legal Zoom to set up my new company and paid them a small fortune to process my papers for me. Part of what i paid for was help in obtaining an EIN. All of my other papers came through great and it saved me a lot of time and headache trying to do it all myself BUT when my packet arrived it did NOT have the ein papers as promised nor did it include a 'self addressed stamped envelope' as promised in the enclosed letter (to mail the EIN in I suppose?)
I finally processed it myself and when I sent legal Zoom an email letting them know I wanted a refund for that part of my purchase they wrote back and told me I had to provide them with my EIN (WHAT???)
This is my reply:
Please clarify, are you asking me to send you the EIN number?
That is none of your business and in any case has not been rec'd yet (I have only just recently sent in the paperwork myself).
If you are in fact asking for my EIN number I must say that find this to be a ridiculous request and expect further explanation of WHY you need that info from me in order to refund the amount.
If need be I will contact my bank for a chargeback but I will NOT compromise my personal and business information further by sharing that with you or any of your representatives unless you can provide legal and reasonable example of WHY this is necessary.
Then decided to just call their customer service. When I explained my situation they refunded the money right away.
So all in all, they came through...