Complaint / review text:
I applied for registration documentation on an llc. (may 2012). Paid legal zoom in full. I have left my office on business and has not even seen the docs which must have arrived at my office after my departure. Found on (31 june 2012) that an amount of $159 was withdrawn from my account. Found (1 july 2012) that another $29.99 was withdrawn without authorization.
I contacted legal zoom customer care by e-mail. No answer yet. Today (2 july 2012) i phoned legal zoom customer care and requested a refund for unauthorised funds taken from my account.
According to customer care representative money was taken in order for me to have an agent. It is required by law.??? I explained that i never requested any agent assistance, never ticked any box and wants my money back. My request was denied. She did not want to give me her last name. I phoned my bank and declaired a dispute for money taken by legal zoom without authorisation.
Next time i will remember to pay be check and not by card. This is to be taken seriously by any individual of company. Don't send legal zoom payment by card. You might get an unwelcome suprise for a service you did not requested nor known of whenyou applied and paid them in full with your card.