I do not recommend business with this company. Their customer service was very poor and frustrating. I had a problem with the PC Tune-up that I purchased from them through Dell. Nick was rude and kept disregarding my questions. When I asked to speak with someone else, he refused and kept insisting that I go through him. He refused to give me his name or his supervisor's name or to put me through to his supervisor when I asked. Then he hung up on me probably thinking that he could get away with this poor treatment.
The next time I called back, I spoke with Victoria. Victoria helped me initially, and gave me her name, Nick's name and the name and extension of their supervisor, Steve, so that I could report Nick. However, instead of transferring me to the supervisor so that I could give him the feedback, she put me through to a general mailbox. Also, when I e-mailed Victoria back to the e-mail she sent me, she never responded.
Finally, I've tried to call Steve, the supervisor at ext 107 from Aug 8 until Aug 18 and he never returned my phone calls or left me an e-mail or v-mailed me back. I eventually figured out the problem I had by myself, but I wouldn't advise purchasing products from Iolo Technologies unless you don't expect to use their customer service.
Also, Dell should know about these issues with Iolo. When purchasing PC Tune-up from the Dell website, it defaults to purchasing it from Iolo. BUYER BEWARE!!!
Signed,
Dissatisfied in Boston, Massachusetts
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