I purchased system mechanic online from Iolo's website. When you purchase this, you get an automatic download. I also payed an extra $10 for a cd. After 16 weeks I still hadn't recieved anything in the mail, so I contacted the company who told me that I would have to pay another $10. I said no and stood my ground. After speaking to 4 supervisiors I finally got my cd in the mail... But the security code didn't work. When I called Iolo I was told that I could just download it again. Mentioning the fact that I had paid extra for a cd, I was simply told to get over it. I asked to speak to a manager and was told no, and then hung up on. Since then I've deleted the software with a vow not to go near this company. I paid for things that they simply would not provide. Even with proof of purchase the situation was never resolved.
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