We purchased a 52' Mitsubishi DLP television, stand, cable's, surround sound the works. Even the GE Extended Warranty we paid a few extra hundred to be covered for five years. The TV alone was $3000.00.
We bought this in January Now three years later and regular service cleanings, We have a blank screen in our tv room. It went out one week before May 3rd because that is how long it took electra-sound to get out to our home. On that day they pulled the Chasis (main insides of the TV) and took it to there shop. Electra-sound could not fix it - it continued to turn off. So they sent it to Mitsubishi (recieved it on May 22nd) and they informed me it would take 4-6 weeks to repair.
On July 14th they reinstalled the part and well it failed one out of three tests recommended by Mitsubishi and so it would need another part ordered for the repaired part to work.
On July 27th repair man returns part installed and yes we have a blue screen.
Five days later Same thing TV does not work.
I called Customer Relations whom I have talked with numerous times to inform them that the 90day repair time frame stated in the extended warranty (information given to me by Sharena a GE customer relations supervisor) was up on August 3rd and my TV still is not fixed.
I informed her I do not want it repaired I want a new one. If not I would be Calling the TV station and filing a small claims suite. I would also be informing HH Greg and Mitsubishi of the court case as they would be mentioned in it.
Her reply was we need to get a tech out there to verify that it is not working first. I asked her for a authorization number for the service and she said it would still be under the same auth # and gave me a direct repair number to electro-sound for repair. There I was greated with well what is the problem now.
So tech comes out tommarrow Fri. 8-8. I hope to have a new TV in my house this weekend. Wish me luck
0 comments