I chose rushflyers.com after reading about their reasonable rates and quality. I am a make-up artist and am getting ready to work a huge bridal convention and needed lots of cards for the attendees. When I sent my design to rushflyers, of which I created they informed me that that there weren't enough pixels and that the card needed to be printed on photoshop or another program that would have a higher quality. That was not a problem. I quickly went in to correct the cards, redesigning them on photoshop and then promptly resending them. After calling and saying that I had not been receiving the emails they sent me a representative told me that she would resend the email and I even gave her an alternate email address to send the information to, I did not receive an email at either address. After sending the second set of business cards I call the next morning to ensure that the new card design has been received and that the quality is up to par, the representative informs me that they have been received and that the cards meet the quality recommendations, but they are too dark on the back and too close to the edge. I tell her that I will correct the cards and re-send them once again. When I call back that afternoon the representative tells me that the cards have already gone to print. I explain to her what the previous representative told me and that she had gotten that information from their graphic designer. The representative then tells me there is nothing they can do. I call back again and ask if they could just print the new cards, because I won't be able to use 5000 cards that can't be read. Well I received my cards July 10, my event is July 19th and 20th and needless to say my cards are not legible. Well I call back and let the representative on the line know that I am not satisfied with the quality of the cards and that they are completely illegible. I let him know the situations with the emails and he promptly puts me on hold for over 5 minutes. The next representative gets on the phone, I re-explain the situation, she then puts me on hold and the the next representative gets on the line. Well by this time I am done arguing and just want a refund, but the representative on the line is the one I spoke to the week before and she is trying to remind me of the conversation we had prior. I tell her that this is neither her nor there and ask her why would the company knowingly print cards that can't be read. The entire point of a business card is to have your clients or potential clients be able to contact your for business. She explains that they don't judge the cards they just print them. My question again was if you all knew that the cards could not be read and you spoke to your graphic designer about this, wouldn't it have dawned on you not to print them. You all had sent me several emails about the quality prevously, wouldn't it have been just as easy to send another email stating that the print was too dark.By this time I am ready to be finished with the conversation and just ask the representative to give me a refund, which they explain that they can not. So I have 5000 cards that can not be read. I have never complained about a business before and have several horrific customer service stories, but this one outperforms them all. Not only was the customer service deplorable, but the representatives themselves, were rude, argumentative and unsympathetic. Rushflyers.com will never get my business and I wll be sure to let everyone I know about my atrocious experience.
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