We normally use another company to print our holiday gift cards, however they were not able to at the time of our reorder, so we called Micros directly to find out who else had the ability to print our gift cards that were previously designed by our normal printer. Micros referred us to this company in Niagara, Falls named POS Depot Gift cards. I spoke to a account representative/graphic designer named Leah Wiseman that seamed like she had no idea what we were speaking about and said she would have to completely redo our design. I argued with her that it was already ready to go all she has to do was to insert it and print. After arguing with her for 45 minutes she finally agreed that they didn't have to redesign our gift card. I called back the next day to check up on the progress and no one had any idea what I was referrign to because this other girl was out of the office. I spoke with the owner, his name was Kevin Mearbell, he was of no help. How can you own or run a company and have no idea what your employees are doing? He begain to be rude and I finally hung up after wasting time with him trying to figure out where my order was in the process.
After all was said and done, it took a week to get our gift cards shipped, when it should have only taken a few days. We will never use this company again. We will make sure to order well in advance with our current printer so we will never have to deal with a company like this again.
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