On July 8, my 16 year old son placed an order online using my credit card. The order he placed was for a product which is marketed by a company named ionlineorder.com. The product was teeth whitener, the specified order: 1 quantity, which was offered at a cost of $49.99 with free shipping-a price that he assumed he would be able to reimburse me cash for.
He printed out a copy of his original order form which clearly states the quantity and price indicated above. When he "clicked" to continue the order, a receipt appeared for the charges of $101.99. The quantity amount/charge had changed, also; while it still read 1 quantity, the quantity description now read: Quantiy: 1 buy 2 get 1 free ($50.00 off) Price:$99.99. My son saved the windows of each transaction step and printed the whole order process. I've reviewed his original order closely - there is no indication that any dollar amount other than $49.99 should have been charged upon order processing. This is theft.
When he told me what had happened to the order, I immediately attempted to cancel, only to find that this company has no forwarding address, phone number or option to cancel. I also noted that while this company clearly states that there is no way to cancel a transaction, until after shipment, they do not inform consumers until the order has been processed and the receipt appears. The web site indicates that in order to process a return/refund, a customer needs to complete the Return Order Form - however, when you click on the link to this form, you come to a page called "Oder Return Instructions, " which provides an address in Denver, Colorado (which, I have found out is a different company, contracted for shiping/returns) for return shipments and no mandatory "Return Order Form" or links to any such page.
My bank has already confirmed that this charge has been authorized and funds are in the process of automatic withdrawal. I now must wait until the charges have appeared on my account to dispute it. The bank also noted that this company leaves no company information for banks during transactions.
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