On 2/26 I spent $257.90 (not including tax) in Hollister. After getting home I felt that the quality of some of the items was poor and decided to return these items. I returned the items on 2/29. At this time I picked up some other articles to purchase. Even after I added the new items and Hollister deducted my new items from the total they still owed me $81.06 of MY MONEY back to me from the return. On 3/3 I wanted to return one of the items I bought on 2/29 as my husband did not like the cut of the jeans. I was informed by the “manager” that I could only receive in-store credit. I did not want in-store credit. I wanted to get MY MONEY back as the product was not what I wanted and I didn’t see anything else to replace it with (hence the RETURN and the EXCHANGE). Now if I had walked into Hollister and asked to return the items I could have just returned them no problem. I could have later come back and bought the items I did and there would still be no problem-the original return policy would be intact. Does this make sense to anyone else? So if I buy items at the time of a return I forfeit any future right to return something and yes I had the original receipts at every time. Because I decided to buy MORE after my return I had my money stolen. If I had just returned the products and not bought anything I would have gotten MY MONEY back and not have had this problem. Funny I was not told that if I bought something after returning something else I could only receive in-store credit-probably because I would not have fallen for such a scam.
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