I handle my son's business finances and while doing an audit on his credit card bills I discovered charges for Grant Writer Pro. The first charge was made on March 27 in the amount of $1.98. Starting on April 11 through February 11 he was charged $29.95 by Grant Writer Pro for a total of $331.43.
He denies signing up for these services, whatever they are. He thought he was signing up to receive a free CD. He never received the CD or accessed any service. I'm sure the company can check and verify that he never signed on to this program.
I called the 1-866-370-7270 number on the credit card and spoke to Celeste. She said she could only refund one month in the amount of $29.95. This is definately not satisfactory.
If the company is an honorable one and is customer oriented, I feel the right thing to do would be to refund his credit card the full amount of $331.43. I hope I will not have to take further action to resolve this situation.
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