I am writing to share a recent personal experience with Best Buy that highlights poor customer service issues and the need for stronger implementation of customer privacy protection policies and enforcement of related laws. The short story is that Best Buy (Tenleytown DC) let my laptop be stolen from their store (I believe by an employee). Best Buy/Geeksquad "Customer Service" then lied to me about the repair status and location of the phantom computer for months.in failing to disclose the theft to me, they left me exposed to identity theft for months, and violated DC consumer protection and privacy breach notification laws, and have left me stuck with paying for ID theft prevention services for years. The company-wide disregard for consumer privacy protection obligations disturbs me greatly, and I've filed a lawsuit and launched a blog that details the background and motivation for the lawsuit (http://bestbuybadbuyboycott. Blogspot.com/). My hope is to bring attention to the issues involved, so they can be addressed and future customers will not be put at risk by Best Buy’s negligence.
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