I entered into an greement with Hess/Kennedy Attorneys through the Consumer Credit Counseling of America to settle two delinquent accounts. The firm was to withdraw $107.00 (which included a $39.00 administrative fee) the first of each month. I was still getting collection calls so I began to call to report the calls as I was instructed to do. It took weeks before I was able to get a live body on the phone & it took another 2 weeks before I spoke with a para legal. After the first contact I waited another three months and called over and over again but never got anyone on the phone. I then contacted the Florida Bar & received a "Inquiry / Complaint Form" to file after speaking with a representative who assigned me ACAP Reference number. Then on April 30 I called the firm and got to speak with a para legal (supposedly) but I failed to get his name. This person was rude, obnoxious and a liar. This person told me that they instructed me to keep records of all the collection calls I've received writing down the name of the company, date and name of the inidvidual who called. He stated that's the only way Hess/Kennedy would be able to go into court and file a law suit against the collection companies; I was never told to do this. They told me in the beginning that they hadn't got to my file yet (the first six months) then they would say that they're negotiating a settlement and then I got this jerk. I asked this person were they handling my case in this manner because I was a senior citizen? He said no but I believe it may had something to do with it because he kept talking down to me until I stopped him. I'm in the process of following through with the complaint to the Florida Bar all of this became too much to deal with and I still haven't heard a word from Hess/Kennedy.
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