We rented a home this company represented. It is a nice home and it was brand new. Home owners actually live out of state. My husband is military and when we retired we gave the proper 45 days written notice to vacate. While moving there was some damage to the livingroom carpet. Carpet that may have cost 89 cents a square foot and the cheapest padding they could get. Very popular color you will find in any home improvment store. The area of teh livingroom may have been 300.00 to replace with the same color and almost perfect match with labor.
Instead they decided to take advantage of the situation and upgrade to hardwood floors and charge us for it. I refuse to pay for that. Also because we knew we would not be staying the full lease we hung very few items on the walls. The places there were nail holes we filled in and touch up paint applied. The walls we all gone over with a magic eraser made for removing scuff marks there were no chips on the corners of the walls.
We even left the extra paint we bought for the next tenant to use. They are trying to charge us for repainting the house and the paint job was flawless. The carpets were professionally cleaned the house was spotless. Shrubs were trimmed the lawn mowed new mulch was put down sprinkler system working I even planted colorful flowers to brighten up the house.
Other then the 12X24 area of carpet the house was truley turn key. The lease states that rent was due by 5PM the 1st day of the month. The rule book we were given said if the payment is not in by the 3rd day of the month there is a late fee of 20.00 per day. I spoke to my property manager and explained that because I am handicapped and can not drive my husband worked the night shift at the Naval Base also with the way our pay days fell sometimes we could not get the rent by on the 1st but would make it on the 3rd at the latest. He said it was fine and he would be letting the accounting office know this. Our rent was never later then the 3rd and we paid by money order.
Sometimes they would not cash it until the 12th or 16th of the month. They are now trying to charge us late fees on all this. We have sent the dispute forms and certified letters and left message after message with them. They will not return my calls and knowing of the dispute they still turned it over to a collection agency. They are not only keeping the deposit of 995.00 they want a extra 1033.00 for carpet - painting - cleaning-and late fees.
I have all my copies of the money orders and the few checks written. I have pictures of before and after. I even went so far as to go back to the house and ask the new tenant if I could take pictures of the hardwood floors they installed. I have those as well. So were as before we were willing to pay for the area of carpet damaged we are no longer willing to do that. IF we have to take this to court I will be filing for trebel damages in the tune of 2985.00 on the security deposit.
If allowed I will be suing for other damages related to turning this over to the collection agency knowing there is a dispute of this on file with them. I will have to see what the Judge Advocate of the Navy says. They are my next step for this. I will never refer this company to anyone.
If you rent through this company cover your butt and record your conversations keep every reciept take names dates and times of calls and keep every single email and mail corspondance. Because if they see a opening they will try and screw you over!
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