This is a review of United Airlines Reservation system, whether it be basic, or for frequent fliers.
United has the absolute worst reservation system. The phones are manned by rude, non-english speaking people. I have tried many times to deal with them, but not one ever seems to want to provide the customer service I expect. They do not 'go the extra mile' for the customer and refuse to bend on checking different dates/airports etc. Unfortunately it has come to the point that when I call, if I get a 'non-english speaking' person, I hang up and call back until I hit the jackpot! It is absolutely ridiculous that everything needs to be outsourced to India, because its 'cheaper'. Actually there should be a separate heading on the automated attendant that says 'to speak to an english speaking reservations agent, please push 5 (or whatever number)' I have often said that I am charged $15 to speak with a person, why don't you charge me $20 and give me someone who WANTS to work with me and WANTS to provide me some customer service.
I am a premier member, and I am treated like I am a low life, who doesn't deserve to speak with them! And please believe me, I have written many letters of recommendation to United when indeed I have gotten the customer service I expect.
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