United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days that never arrives. Forget sending e-mail because you eventually receive a response from India as well. Attempts to go through Investor Releations to obtain information to surface this less than acceptable service that is negatively impacting stock prices as a share holder item at the next meeting also results in not receiving a response. So I guess the next step is the federal regulatory agency for publicly owned companies. My issue is because their rate desk person was so cottin pickin slow, the future travel agent could not complete my initerary change because I had to catch a flight. As it was, they took over 30 minutes on the phone to come up with a ticket change rate - then tried to double charge me on the fuel surcharge. So I received a United voucher for fifty bucks but had to pay $200 on the other end to finish booking my return flight. I want United to apply the voucher value to that ticket since United does not fly out of Little Rock and the voucher is worthless to me. I really, really hate being stonewalled by large companies which is why I appreciate this site.
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