Hi everyone, I have to tell you about the worst experience I have had in a long time! I recently went to Drive time w / a friend because I wanted to see if I could get a car w / ac, being that my car does not have ac and I'm currently pregnant, not to mention I suffer from lupus witch could cause me to literally pass out if I get too hot. But anyway, the point is that I really wanted a vehicle w / ac, mostly for my 3 kids and self so that we would not have to rough it this summer. So I finally said to myself, today is good as any to make that choice, granted I had already analyzed weather or not I could afford it, which I was positive that I could until, my hubs / got word that his contract was going to end like two days after I had gotten the car. Well being that this information was not known yet, I went to drive time and they buttered me up real good just to find out where they were going to stick it to me. The guy who helped me, Eric was really cool and I said to my self wow he is the kind of person that will really help me out. First he asked for some basic information and then for a down payment, I told him that I did not have one, so he said if I had a trade in so I said well I have my gmc gimmy and he said well let me get the key I will give it to my manager and they will take a look at it. So I was really nervous at that point bec / I just wanted to look at the cars to see what kind of inf / I needed but since he said I would get approved no matter what I said cool that easy, man I can't beat that, maybe this was the break I was looking for. So they came back and said to me that I could use the gimmy as the down payment, but could only give me 700 for my car that I paid over 14k for, but I said well maybe bec / the car did not have ac and plus the value probable went down, so I said ok, what does that mean? Eric said to me that he had two cars he could show me that were family vehicles, but he ended up showing me only one van, he said the other was at the other location and could not get it to me right away, but I did notice they had a whole car lott full of cars but he could only show me one. Well turned out that this car was going to run at 14k / and so he said it could be mine if I just signed the paperwork and that was it. So I said that is it, he said yeah, I was soooo happy at this point. Anyway, Eric went inside came back out and said lets test drive it, I said ok, went for the drive and I said to him, it sounds like it's choking he said no that is normal in vans, I don't know any better when it comes to cars but that noise kept on coming on, plus I thought I had a window down because I kept on hearing air coming in, so we only went around the block and he said well lets go back to the lott and we will get everything ready for you. At this point I was really uneasy, but kept on thinking well what if maybe I don't get another chance at getting a vehicle before the baby comes and then it's just getting hotter and hotter, so I agreed. Eric got all the paperwork ready when he said to me, well we cannot take the 700 we are going to need 1,100 so you could take it out the lot, I said what I don't have that money, he said didnt you say you get paid this Friday, I said yes, but, he said ok, well you can come back and give us the 300, I said ok. Anyway so I thought that was it, no he came back and said well I need a 93.80 for insurance so you can drive it away today, but I said to myself but he said that was it, at this point they had all the paperwork in front of me ready to sign and I just thought I better do it or will not have another opportunity like this. I did not have the money in the bank so I asked if they could hold my check for the insurance and they said ok, oh and since the trade in was under my husbands and myself name they needed his signature on the title, but he did not know I was there, I wanted to surprise him w / the car, which these assholes new about. Anyway, I signed alott of papers, nothing of which I have copies of, beck / they gave me bunch of papers w / out my sight nature and so since they did everything so fast they did not give me chance to even read anything. To make the long story short I went home w / a van, when driving home the van kept on sticking like the wheels were sticking to the road. I got home and I was worried but at the same time happy thinking this is really going to help my family. I took my husband for a short drive, and with out saying anything he said something is wrong w / this van, I said hatter, wutt? He noticed that one of the lights was coming on, after reading the manual it stated on there that this could lead into serious mechanical trouble, I said oh my god and my husb / said to have them check it out, that he will not sign over the car title that I was going to use as a trade in until they fixed that beck / it was going to cause us to spend allot of money if we had to fix our selfs. Well this happened on Monday night, bec / I got to the dealership like around 6pm at night, so I had to work the next day on wed / and would not get off until after five. Anyway, Tuesday did not start out well, it started raining so bad that I could no see two feet in front of me, but that was not the worst part, I had my hand on the steering wheel when I started feeling rained drops, I said wutt the hell, water started coming in from the windshield, I said oh god please dont let this stupid windshield fall on me right now. So I made it to work and during my break I called Eric and said to him that my husb / and I noticed a couple of things wrong w / the car and that I really needed to speak to him because of certain situation that had came up. All that day I debated on weather or not I was going to afford to keep this vehicle and stressed over it, bec / I did not want to do anyone wrong at the same time I knew that I was not going to afford the payments, not now that my husband was not going to work. So after work I went to drive time and I was greeted by different rep that had gotten the floor manager by the name of mike, which at first said his name was Rick, so I don't know what his name is but I can tell you that I have never meat a person like him before. He was a tall skinny guy / w / no hair, so maybe that was one reason why he is so mad at the world that he thought he could talk to me like he did. I sat down w / him and told him at I would not be able to keep the car we had unexpected finances come up where I could not afford to commit to the vehicle at this time, so he said to me, well this is not Wal-Mart, you can't return when ever you feel like it, this will go on your credit and I already signed all the paperwork and I was bound by contract. I said but it was last night since I came in and I was really sorry, I really did not know, and if I could afford it I would definitely keep the car. He asked when my first payment was due and I said I did not know, bec / I did not know, so he said what you don't even know that. I tell you he talked to me like I was a piece of shitt, at one point he got in my face and said you just need to take that van home and deal with it, you are the one that came looking for my services and since I did not tell my husband he said I have to go home and take care of my issues. I said but don't I at least get a grace period, or buyer's remorse he said no, because I went looking for them and he did not come to my house so he said technically that car I came in with is theirs, but I said my husband has not signed the title, he said yeah but you signed our contract. So at this point I was crying, almost passed out in their office because of helplessness feeling I had over the whole situation and they refused to give me back my car. So I don't know what I can do, it's been a whole day and they have my car, I'm supposed to give them the first payment in two days and my husband refused to sign the title to the car that was supposed to be the down payment. If someone out there knows anything about laws and can give me some free advice, or help me get my car back I would greatly appreciate your help. I don't know what else to say other than I will definitely not make the same mistake, but even so the way they treated me was uncalled for, no human deservers to get talked down like I did. My overall experience with this dealership has definitely thought me that we all can choose to be good, and some just don't have a heart, and that is what I think of drive time, they dont care about the customer, just their money and what they can get out of you.
Mirna
Cedar Creek, Texas
U.S.A.
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