I purchased a $1550 antiquated, out of date, Roland Digital Recorder which i wasn't informed about. I contacted both the rude customer service of Sam Ash and Roland, the manufacturer, and both were unwilling to assist me in dealing with my complaint about the product, thus, deciding to return the product, I contacted Sam Ash for a prepaid shipping label and they refused my request and told me I was responsible for the postage to send the product back. I am furious since the item was defective and only had the unit less than a week.
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