Upon choosing a contractor for a complete remodel of my home, I used the resources of the Better Business Bureau to help me make a decision. The BBB had given this company a AAA rating. Having had experience with the BBB through another company, I believed this organization to be honest.
Spending over $400,000 on this remodel, most of it had or still must be redone. I have already spent $110,000 redoing some of the work with an estimated $100,000-$150,000 to still be spent.
I filed a complaint with the BBB because I believed they would want to know how one of their referrals had performed, and to also help with the communication between me and contractor.
I heard nothing, no answer, not even an acknowledgment that I filed a complaint.
Then I did a little more research and found that this particular contractor was a paid BBB member. Another company that I used successfully that wasn't a BBB member was given a rating of D-.
My experience with the BBB is that they are a paid service and that quality and customer satisfaction has absolutely NOTHING to do with the ratings that are given.
Whatever you do, learn from me. Don't use the BBB as a resource for rating information, it's all bogus.
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