Mr Patrick Connolly ordered two giftbaskets from our lovablegiftbaskets. He ordered the giftbaskets on 10/11 18:54: 08 he deciced to get United States Postal Service (Economy (Surface Parcel Post) for both of them.
USPS Surface Post is 7-10 business days.
On October 13th we emailed him at the aol.com address and told him "On shipping there is a problem the computer quoted you $48.25 USD for both items. UPS charges us for 7-10 business days the following for the two (2) items $58.62USD will await for your email back for the next 4 hours. (we couldn't send it out the next day due to this problem).
In the email also we stated we have left you messages on your voice mail (home) telling you of the charges if we don't receive conformation we will ship it out with your new amount. Please contact us back at the phone number provided well I told the staff to wait 6 hours (maybe my mistake).
Well we decided to send them out and yesterday I called his home and his wife answered the phone saying, My daughter never received the order and that she thought we were canadians. I mentioned to her your husband picked USPS and USPS is not In Canada, I tried to give her $5.00 off on her next order or ship her out a giftbasket for her self FREE OF CHARGE to her.
I also mentioned to her that the shipping he picked was for 7-10 working days she goes well it doesn't help me because our daughters birthday was on October 17th I explained to her again that he picked that shipping and she said I will tell my husband to contact mastercard and tell them you are fraud and that we want the money back.
I was polite and told her we have all the information on when he came onto the site and ordered the giftbaskets so if she wants she can contact Mastercard and we will provide all the information to Mastercard for them to see we are right.
I also explained under shipping & returns it states the following:
RETURNS:
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will have added to the customers bill and the customer will be charged a 28% restocking fee. Shipping charges usually consist of shipping to recipient, shipping back to our address we provide to you once you call in.
She said you think Mastercard will see your side, I said yes they will because we have nothing to hide & I also told her that USPS still has til the 27th of October to deliver to her daughter that is In Toronto she said no I wanted it for that day. I said we are sorry but you didn't specify that on the website order form and for the price your husband selected we would be able to even except the order she told me to FU@ OFF and hung up the phone.
Carla
Stoney-Creek, Ontario
Canada
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