I recently purchased a car from Hanlees Toyota in Richmond, Ca.
The salesman was actually nice, but the real story is with the dishonesty came when I had to finance my vehicle. The con man name is Mark M. I went in there and I told him all I wanted to purchase was the gap ins. He told me he had to tell me about the other options, it was his job, ok I understood. He told be about a 2yr. Or 24,000 mile bumper to bumper warranty and lowjack system.
The cost was close to 4,000 dollars. I told him I don't want these options. He then tells me my interest rate is going to be 13.95 %. Wow thats high! Then he tells me what if I can lower your interest rate to 10.29 and lower your payment a few dollars and the options I offering to you won't cost you nothing. He shows me on a paper 54 month at 10.29.
I tell him know a red flag pops up in my head I continually tell no. He finally say what if I was to lower you monthly payment few dollars more and give you 9.90% financing. I tell him no. He than tells me he not getting nothing for doing this and he trying to help me and then he says to me "what you don't understand english, you are the only one that hasn't taken this package in few years I have been doing this." Then also stated are you stupid.
I remind you i'm a very calm person and was about to get up and knock the living sh* out of this racist man. My wife walks in I hold my composure and tell him well I just refinance with another loan company, I really want to walk out, I kept thinking I have a good job and wife don't do it.
Then he send a hispanic rep in to ask me, by the way Mark assumed I was of Hispanic decent. No. He was much nicer and professional and was willing to work on the price. This was actually good because I started to calm down. Finally Mark came back printed the contract and the payment was at 47 months. This is the dishonesty he runs, he was going to extend my payments by 7.
I file a complaint with the B.B.B. Good luck they're not going to do much. Mark said some bad remarks about me, which made be to believe he is racist. I am willing to take a polygraph to back my story and I want nothing from the BBB because I wanted to show, it's about the priciple.
This is the begin I found out my friend bought a car from up their and guess what he took it and I explained to him that it wasn't free he really pissed and this was a different finance guy! Wow
I'm in the process of refinancing at a lower rate, basically if you add on apx. 4,000 dollars you can get a lower interest rate. I'm thinking about other ways to pursue this. Maybe an attorney since BBB really dissapointing. I think this definately merits a class action. Hey, the number don't lie, investigate.
Walter
richmond, California
U.S.A.
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