Complaint / Review
Capital One Auto Finance
Refused to lower my auto loan interest rate

When I called cap 1 I was in contact with a women named Jasmine. She told me that the 16.25% interest rate I am paying can not be lowered and that I would have to refinance in order to get a different rate, she did not say if that would be higher or lower. This sounds like NOT a good deal. I told her if I was going to do that I would just pay off the Balance. She said that payoff not only includes the principal but also the interest. All I wanted to do was to get a little lower interest rate so my payment would apply to the principal and I could get it paid down. She said that refinance or payoff was the only way. Does not sound to promising to me! Just wondered if I am the only one in this boat? Any help, let me know.