I was contacted by a representative from NPMG over the phone stating that we have qualified for "wholesale rates." Diana Moya came, pulled out her labtop, showed us that we could save approx. $3,000.00 annually by switching to NPMG from our current proccessor. We would only have to pay a $99.00 upgrade fee for the new machine. I asked Diana more than once if this $99.00 was a once-time flat fee and she said "YES." She also said that if we would decide to go with NPMG that day... That the company would give us a check for $500.00 as an incentive. I said we would consider it and she left. After discussing with my partner, I called Diana about 15min later and left a message stating that we were interested in filling out the paperwork.
She called me the next day and came in again. She rushed throught the paperwork, we signed, and told us that we were not entitled to the $500.00 because we had not signed on the same day although I had left a message for her to come back that same day. I again asked her if the $99.00 fee was a one time fee and AGAIN she said YES. I also asked what the cancellation policy was and she stated that we could cancel at anytime with no penalties.
I received the cc machine a few days later, and notice that there are a few features that this new machine does not have compared to my old machine (ie: not being able to refund using the same invoice on the same day.)
A week later, I received a letter from LEASING FINANCE GROUP, LLC. Stating that $99.00 would be debited from our account every month and that the lease was non-cancellable.
Yes, I should have read the fine print before I signed, but I have never experienced a salesperson like Diana Moya who LIED TO MY FACE when I asked her questions regarding such critical information such as a "flat one-time upgrade fee" and the cencellation policy.
She lied regarding the most pertinent information regarding this transaction and I am going to persue all avenues in making sure the word is spread about this company and the methods their salespeople use. I have decided to take the recommendation that I've read on this site for those who have been vicitimized by NPMG and make sure to be overly cautious any time I am solicited.
SusanHayward, California
U.S.A.
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