I was contacted via telephone by NPMG in regards to setting up a merchant account with them. They stated I would save money by going through their merchant account service since they are considered wholesale credit card processors. Naturally I agreed to a meeting at our location since they claimed that using their services could give us significantly lower rates.
The following week Trey Smith a Senior Account Executive with NPMG showed up at our location. After a 20 min conversation with him I was lead to believe that I will be saving around $178.00 a month. Trey Smith DID NOT disclose hidden cost and I was lead to believe that I can cancel anytime without any fees being accessed to me. Trey Smith even wrote on the front of the contract to hold all paperwork until Nov 18th and he also wrote that we can cancel without penalty. Since I was not positive if we wanted to go forward with the services I asked Trey Smith to hold all paperwork unit he gets my approval, which should be anytime before Nov 18th. The following days I contacted NPMG because I did not want to go forward with the contract. I even faxed a written letter to NPMG on Nov 17th stating do not process the paperwork.
The following business day I receive a package from Fed Ex from NPMG. It looks like Trey Smith ended up processing the paperwork without my approval and we are now locked in a non-cancelable contract for 5 years with CIT. I then contact NPMG wondering why Trey processed our order and they basically said because they never got any cancellation notice. Customer service then asked me to refax the letter. I ended up sending another fax stating that I would like to use my option to cancel out of the contract with no fees accessed to me, this letter went out on Nov 21th.
This contract was misrepresented to me in a bait-and-switch.
I was mislead and lied to during the entire meeting and contract signing session. I was never informed the truth and I would not have signed anything if they did not lie to me
I thought I was signing a contract with one company. The pages were not presented as two separate contracts or companies, instead the all paperwork was presented in one bundle
I did not give Trey Smith authorization to submit our paperwork since he was supposed to hold it until my approval
I asked Trey Smith of any other fees and I was told by him that there are no other fees that will be applied
Even though Trey Smith wrote on our merchant receipt form, Merchant can cancel without penalty. We are still locked in a 5-year non-cancelable contract with CIT.
I have contacted NPMG every day for the past week and still have not received any solution or help from anyone over there. Trey Smith does not have a voice mail and only the receptionist can accept messages to him. He will not call back don't matter how many calls are placed.
Instead of signing a simple service contract as promised with NPMG, I was fraud into a 5-year non-cancelable lease with CIT, with I believe are organized with this fraud.
TonyCanoga Park, California
U.S.A.
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