Vonage does everything it can NOT to be fair with credit. I had switched back to AT&T on Jan 12 and kept my phone number since the high speed service was not good enough to use Vonage in our office. I even called them and told them even though they had to release the number. Like who wants to call them anyway and wait 45 min to tell them you are canceling! If you have switched to another phone company and taken your number they should know this. Funny when I went from AT&T to them, I didn't do anything. I switched my number to Vonage and AT&T prorated my bill the day of the switch, I did not even call anyone. AT&T new the number was no longer theirs since they released it!
On March 28th we were still getting billed. How can they bill for a phone number that was switched back, they had to release it? After hours of waiting and speaking with someone in India, I was told to call another number, after another hour I was told I would be credited. Totally aggravated I accepted it.
Well on May 6th I called to say nothing had happened. Again another couple of call each 45 minutes waits to get through. First the woman who answered the phone said I made a call in April! But then she found the "ticket" from March 28 and said she would credit me from March 28. I said I had not had the number even with them since Jan 26. She was an idiot and said there was nothing she could do since she had not record I had ever cancelled it until today. I said How can you bill for a phone number that AT&T is billing me for. She just kept saying sorry. So I demanded to speak to a supervisor. Then I get some woman who would only say her name was T.C. Would not give me her name.
She had strong ebonics and sound poorly educated who said she would send me back to the first woman and OK it. Then I am on the phone for another 15 minutes while the woman tried write up a "ticket" that will be "reviewed" and I should get an answer in about 3-5 days. Of course I will probably end up having to call again and suspect no one will have a record of this. I did get a generic follow up email that had no specifics, just that they were charging me 39.95 for early termination.
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