Vonage customer service often takes more than 45 minutes to answer your call.
You cannot simply e-mail them a credit request. You must speak with someone live who will still not issue a credit, as it always must be "investigated."
Oftentimes, an e-mail response is never received and follow-up with Vonage is necessary.
When cancelling your service, you MUST call Vonage ALWAYS. You cannot simply move your telephone number to another phone company. The phone number will be transferred, but you will continue to be billed by Vonage even though they are not providing any service to you whatsoever!
Your new phone company may not know this! They may think that Vonage is like other phone companies and will stop billing. BE CAREFUL! Vonage will NOT stop billing. They claim it is because they are not controlled by the FCC and therefore do not have to follow their rules.
I had to call my bank to have the unauthorized charges removed.
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