Complaint / Review
America On Line
Ripoff consumer fraud ripoff Internet

I signed up to AOL. The customer rep. Never disclosed to me that in order for me to get AOL for 9.95 amonth I needed another internet user.
I admit I am not one to study my bank statements. So for 4 months I was charged 12.00,40.00,200.00, and the last month 195.00. But I agreed to AOL because they were only supposed to charge 9.95 a month.
I contacted their on duty manager, of course he did not want to give me my money back. He basically told me that the money has been debited from my account, so we can not do anything about it. My response was, I agreed to paying 9.95 amonth for internet service, not internet service that was over 100.00 a month. I asked him would you pay 100.00 for internet service. He did not respond, but yet AOL does not bother to wonder why anyone would spend that kind of money for their service. Just keep debiting their accounts and when you want it back, they laugh at you and say, too bad it's gone already.
They robbed me over 350.00 for 4 months of internet service when in actuality I was supposed to pay 9.95 a month.

Mary
san jose, California