Complaint / Review
AT&T Internet Services
Rebate Delays and Promotional DSL Rate Not Honored

Problem #1: We had signed up for DSL Internet Service in 2-09. AT&T agreed to give us a $50.00 rebate for the modem. We had to call them 3 times and wait 3 months for the rebate. Each time I called they claimed that they did not know anything about it.

Problem #2: When we had signed up for the DSL Internet service in 2/09, it was for a 1 year contract for $14.99/month. The following month AT&T had raised the rate to $21.05/month. Which had shown up on the bill. I had called them and said we had a 1 year contract for $14.99/month. They then honored the $14.99 price for that month. The same thing happened the following month. This month it happened again and I asked to speak to the Manager. I was put on hold for 20 minutes. I got fustrated and hung up the phone.

I am tired of calling the AT& Customer Service and complaining. AT&T just does not care about its customers. Soon I am going to get a new service.