Hi! My name is Anne, and I'd like you to know about a little bit of hell-on-earth I've been experiencing lately.
On the 26h of May, I buried my father. No, paypal didn't kill him. His heart did. But here's the thing— The next day, I discovered that paypal had cleaned me out. Every cent I had. And then some. I got a phone call: "Did you know that your bank account is overdrawn?"
I looked up the information. Paypal had given $473.20 of my hard-earned money (every cent I had) to someone I had never heard of. Never been to their website. Never ordered anything from. Never even sent them an email, or requested information, or filled in a mailing list form. NOTHING.
Yeah, Nothing. That's how much money I've got now. Oh, wait& after they cleaned me out, they had the unmitigated gall to try to debit my bank account for some other things!
It seems that a still unknown party got a1websolutions (their webhost, I guess) to do the paypal debit for them. And then send the money to Mr.??'s ePassporte account. Then ePassporte froze the account. So nobody can get their money back. I do not think that a1websolutions is fraudulent. But I do think that they are careless. But this other person needs to go to jail! And somehow be banned from accessing the Internet forever!
What happens when you try to notify Paypal that they have allowed your account to be hacked? Robbed? The only way to do it is to submit a "Buyer Complaint."
Can you believe it? It seems they actually think they are perfect! Invincible. Un-hackable. Totally secure. After all, they have allowed for no way to submit a "Fraud Complaint."
Okay, so I submitted a "Buyer Complaint." When I sent it, I was forced to choose one of their reasons. Guess what? Fraud wasn't listed! I had to settle for "Non-Receipt" as a reason. At the time, I had every hope of getting back my money. I really needed it.
After all, I had to pay for funeral expenses, an unexpected airline ticket, and a few monthly bills that were waiting back home.
Ten days later, Paypal "resolved the case in my favor." How much did I get back? Zero dollars and zero cents! What a way to treat a widowed mother/teacher. I still had a lot of month to go before my next monthly paycheck, too.
Here is their final email to me:
Dear Anne,
After careful review, we have concluded our investigation of the Buyer Complaint described below.
We have decided in your favor, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed.
We will make our best effort to recover the funds in question if they become available in the seller's account in the future. Please be assured that we will also take appropriate action against the seller's account, which may include limitation of the seller's account privileges.
(Oh, wow, they ruined my life, but you are sentencing them to an account suspension! That'll really teach 'em, won't it?)
Anne
Carrollton, Texas
U.S.A.
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