I too was a victim of the cybersonic customer service recording until I found a number which has a live person. Once I reached customer service the lady was very helpful and did exactly as I requested. I was wanting to discontinue my automatic shipments of replacement brushes and whitening gel. I made my request and have had no trouble since then so hopefully this number will be valuable to the rest of you as well...
310-834-3525 ext. 233 was Katie,
who was very efficient and friendly.
I know this is not a toll free number but once I received this number I did reach a live person so that was very helpful. Maybe you could ask and see if they have a toll free number that is actually answered. Katie also informed me that they are now under new management and that they are trying to resolve their customer sevice issues.
Hope this helps!
Indiana
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