Have been trying since September to receive my promised "brushes for life" replacement brushes.
When I called Cybersonic in September Operator #257 promised they would ship that week.
When I called back December 19, I was pleasantly surprised to learn that due to the greatly increased demand, Cybersonic hired more customer service personnel. Operator #256 promised my replacement brushes would be shipped and I should receive them "... in 9 days." As of today I have received nothing.
Tried calling them today (January 15) and was informed by a canned announcement that "due to the greatly increased demand for the Cybersonic system as CHRISTMAS GIFTS there would be such a delay in talking to a customer service person that I shouldn't wait and, after being informed that the best time to call was between the hours of 8 - 10 A.M. And 4 - 6 P.M. Pacific time, was cut off.
Their website has no means of contacting them via e-mail.
Cybersonic certainly doesn't have to worry about their customer service — they have none!
Bill
St. Paul, MN
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