On June 3 I responded to a promotion and decided to move all of my communication needs to Comcast. However, prior to June 3, I carried Comcast Cable service for several years, with a near perfect record of on-time payments.
Without a lengthy reiteration of the problems I encountered over the last several months, here is a brief summary:
06/03 Requested participation in “$99. Bundle promotion;
06/11 Scheduled technician visit:
A technician did not show at the scheduled time, or at any time after that.
Calls to the office were not responsive and request to speak to a supervisor/manager were never honored;
06/24 Failing to obtain answers to my concerns of the lack of service and the attendant frustrations, I requested cancellation of my order and instead contacted AT&T for my services, including Direct TV on 06/24;
From this point on it’s been a nightmare trying to determine what Comcast is charging me $409.55 for. Over the last several months I’ve made numerous telephone calls, both to the Executive Customer Service office in PA., as well as the local Atlanta office, with no one willing to address my questions or concerns.
My contention is, had my initial request to cancel my order handled in a timely manner any charges beyond the July statement would be excessive.in fact, the July billing reasonably reflected what should have happened, had I continued with your promotion.
Throughout this ordeal I have been consistently lied to and on numerous occasions promised a call from a supervisor only to have to call the Executive Customer Servicce Office in PA before someone at the local Atlanta office will promis a resolution and the not heard from. This went on for several months until I spoke with Ms. Faith who requested add8itional information, which I provided on 12/17, with a copy to CEO Brian Roberts in PA.
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