A deposit for $322.71 was taken from my bank account by PartzNow.com on 2/18. To this date I have not received the engine.
I was contacted via email by your sales professional, Maurice Sweeney on February 12, at which time Mr. Sweeney spoke to me about a used engine which had 65,000 miles on it, a 1 year warranty that was being sold by PartzNow.com for $795.00 $77.51 fee, for a total of $872.51, for my 2005 Honda Civic EX.
I spoke with Mr. Sweeney for at least 40 minutes, during the conversation, Mr. Sweeney told me once the initial paperwork was received via fax, a security deposit in the amount of $322.71, via check would be taken from my account (2/18) and I could let him know when to charge my card for the remaining balance. I contacted him on February 19, to have him charge my card, at which time he told me the engine would be shipped in 3-7 days, to this date the engine has not been shipped and I cannot get an "honest" answer from any one in your company as to when it will be. I sent an email to Mr. Sweeney on Monday, March 11th and as I expected... No response.
I have contacted Carter several times, 2/27/13-he would check with his salesman to see what was going on, 2/28, he had to check with his supplier, 3/1 - Carter told me, to call him back on Monday, 3/4, and he would have a tracking number for me.
I called on Monday, March 4, at which time Carter told me, Mr. Sweeney had not informed him that initially he was waiting for me to contact him in regards to the remaining balance, my paperwork had been filed as though the transaction was complete, he would let me know in a couple of days when the engine would be shipped. Needless to say, I have not heard from Carter since.
On Monday, March 11, I contacted Mike Killian, Customer Service Manager, who told me he had to find my file to see what is going on, after several conversations with him on March 11th, he said he was waiting the supplier to get back to him and he would call me back as soon as he heard from the supplier, he never called back. I called Mike Killian again, on March 12th and once again was given the run around as he said he would give me a call back in 5 minutes after he spoke to the supplier. He never called back, I called on March 13th, several times and left several messages, and on March 14th, I called again, and all I have been getting is everyone's voice mail.
I sent PartzNow.com a fax on Friday, March 15th, requesting a refund of my security deposit in the amount of #322.71, along with a letter and email correspondence. Ryan from the customer service department contacted me on April 17th informing me my refund check was being issued, to date I have not any check or any other communication from the company. I would like to have my security deposit refunded immediately.
I was notified yesterday by my bank that this company sent a bogus check for a payment of $75.00 (indicating an overage) that I did not authorize and now my account is overdrawn. I have not spoken to anyone at this company since April 21. They did not deliver the product, and now they are removing funds from my account via check without my authorization.
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