Welcome to Citibank, my name is Maria. I appreciate you contacting us in regard to the unrecognized charge on your account. I am glad to assist.
Mr. Haskelwitch, thank you for informing us of this charge. I attempted to contact you but was unable to reach you. The merchant for this charge is described as being a toy, hobby, or game store.
If you did not make this charge we certainly want to help you recover funds and prevent future charges. Please contact our Fraud Servicing Unit at 866-299-2392 anytime.
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If there is anything else we can do for you, please send us a message or call Citibank Online Client Services at 1-800-374-9700.internationally, you can call us collect at 001-210-677-0065. We are available to assist you 24 hours a day, 7 days a week.
Sincerely,
Maria Jimenez
Citibank Online Client Services
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