I ordered 2 tablets for my kids. I figured the price was right considering that my kids are young and I don't trust them with a more expensive piece of equipment. I log into my account 9 days after placing the order (July 1) to finally have updated tracking information to discover that the items had shipped on the 3rd... And were delivered on the 6th... in Alabama. Great. I don't live in Alabama.
I contacted customer service and was told my problem had been escalated to the vendor and nothing else. I was not willing to wait who know how long to hear back from the vendor so I contacted them via chat and asked for either the information for the vendor or a refund. At first they were unwilling to give me either. The representative kept telling me I had to wait 3-5 more days just to hear back from the vendor, not to mention additional shipping time. It wasn't until I brought up the fact that denying me a refund is illegal that they finally gave in and claimed to have issued me one. I'll believe it when I see it though, as I've yet to get any kind of confirmation of it. I paid with Paypal an in my experience you get a refund notification immediately when an paypal refund is initiated.
This is all after it took them over a month to ship my last purchase. What makes matters worse is that they hide any kind of unfavorable review from their FB page claiming that it's because they want their wall to be used for promotional purposes only, but don't delete favorable reviews. This makes it look like their a great company until you do a quick Google search.
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